(Case Study) From Laying Off 75 Cleaners to Thriving Post-Pandemic: How Custom Maids Did it
For 45 years, Custom Maids Inc. dominated the Toronto home cleaning market, with a staggering 5 million homes cleaned. Yet even this industry veteran wasn’t immune to the seismic shifts of the post-2020 world. Faced with antiquated software and the gut-punch of laying off 75 dedicated staff…